SIX7 CUSTOMER CARE
Shopping with confidence.
We want you to feel informed before you place an order. Review the size, material, colour and product details carefully, and contact us if anything is unclear.
30-day return requests
Contact us within 30 calendar days after delivery to request a return. Change-of-mind returns must be unused, unaltered, and in their original condition, with original tags and packaging. Please provide your order number and reason for return.
Returning your order
Do not send an item back without first receiving return instructions. As our products are shipped through independent fulfilment partners, the return address may be international. For eligible change-of-mind returns, you are generally responsible for return shipping costs. We will provide the appropriate return details before you send anything back.
Damaged, defective or incorrect items
If your order arrives damaged, faulty or different from what you ordered, contact us with photographs and your order number. We will work with you on an appropriate remedy, including replacement or refund where required by applicable consumer law. We cover reasonable return postage where legally required.
Refunds
Once a return is received and assessed, or another remedy is agreed, an approved refund is issued to your original payment method. Bank processing times vary. Nothing in this policy restricts rights you have under applicable consumer protection law.
Contact
Start a request through our contact form. Please do not return items to the shipping address shown on your parcel without authorisation.